Every order ships free. Below is exactly what happens between the moment you place an order and the moment the parcel reaches your door.
1. Seller Headquarters: KonstrukTel DOO
KRALjA PETRA PRVOG 94 Erdevik, Sremski, PAK 327785 Serbia · VAT no. RS110042927. Turkey Operations: Bahariye Caddesi Yahya Kahya Mahallesi Yağhanesi Sokak No: 6 Beyoğlu / İstanbul, Türkiye Customer Service: 0850 480 66 51 E-mail: info@ortevayastik.com
2. Shipping cost Shipping is free on every order, with no minimum basket value. The price you see on the product page is the price you pay.
3. Preparation and dispatch Orders are checked, packed and handed to the carrier within 1–3 working days. Orders placed on Saturdays, Sundays and public holidays are processed on the next working day.
4. Delivery area and time Orders are dispatched from within Türkiye and we deliver to every province in Türkiye. After dispatch, delivery normally takes 1–3 working days in large cities and 2–5 working days in other districts. Weather, public holidays and carrier density can extend these times. No customs duty or import charge arises for you.
5. Tracking your parcel We do not run a tracking screen on this site. As soon as your order is handed to the carrier, Shopify sends you a dispatch e-mail and SMS containing the tracking number, with a link to the carrier's own tracking page. If the message has not reached you, write to info@ortevayastik.com with your order number and we will send the tracking number back to you.
6. Payment on delivery You may pay in cash or by card when the parcel arrives. The courier collects the amount at the door; no extra service fee is charged.
7. Receiving the parcel Check the parcel before you sign for it.
-
If it is crushed, torn or wet, ask the courier to record a damage report and do not accept it.
-
If you accept a visibly damaged parcel without a report, the return process can take longer.
8. If nobody is at the address The carrier normally attempts delivery twice and then holds the parcel at the local branch for a short period. If it is not collected in time, the parcel returns to us and we refund you or re-send it, whichever you prefer.
9. Wrong or incomplete address Please check the address and telephone number at checkout. Deliveries delayed or returned because of an incorrect address are re-sent once we have the corrected details.
10. Lost parcels If a parcel is lost in transit, we open a claim with the carrier and send you a replacement or a full refund without waiting for the outcome of that claim.
Last updated: 24 September 2026.
